Talking to Clients

import { Tool, ToolContext, z } from "@frontmcp/sdk";

@Tool({
  name: "close_ticket",
  description: "Close a support ticket and email the customer. Asks the user to confirm first.",
  inputSchema: { id: z.string().describe("Ticket id, like T-1") },
})
export class CloseTicket extends ToolContext {
  async execute({ id }: { id: string }) {
    const answer = await this.elicit(
      `Close ${id} and email the customer that it's resolved?`,
      z.object({ confirm: z.boolean().describe("Tick to close the ticket") }),
    );
    if (answer.status !== "accept" || answer.content?.confirm !== true) {
      return { id, closed: false, reason: `The user didn't confirm (${answer.status}).` };
    }
    return { id, closed: true };
  }
}

import { Tool, ToolContext } from "@frontmcp/sdk";

const tickets = ["T-1", "T-2", "T-3", "T-4"];

@Tool({
  name: "export_tickets",
  description: "Export every support ticket to tickets.csv. Takes a few seconds.",
  inputSchema: {},
})
export class ExportTickets extends ToolContext {
  async execute() {
    await this.notify(`Exporting ${tickets.length} tickets`);
    for (const [i, id] of tickets.entries()) {
      await new Promise((resolve) => setTimeout(resolve, 100));
      await this.progress(i + 1, tickets.length, `Exported ${id}`);
    }
    return { file: "tickets.csv", rows: tickets.length };
  }
}